Refund & Exchange Policy

At Stevianne Style Wardrobe, we want you to be absolutely delighted with your purchase. If for any reason your order isn't quite right, our refund and exchange process is designed to be smooth and supportive. Below you'll find our clear policy on how returns, exchanges, and refunds are handled.

1. Eligibility for Returns & Exchanges

• Returns or exchanges may be requested within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with tags attached.
• For hygiene reasons, items such as undergarments or earrings are not eligible unless defective upon arrival.
• Sale or promotional items are final and non-refundable unless damaged or incorrect.

2. How to Request a Return or Exchange

• Contact our team at info@steviannestyle.com.ph or call +63 985 394 9549 within 7 days of delivery.
• Provide your order number, item details, and a brief explanation for your return or exchange request.
• If the item is damaged or incorrect, please include a clear photo for faster processing.
• Our team will guide you through the next steps and provide instructions for returning your item.

3. Processing Your Refund or Exchange

• Once your returned item is received and inspected, we will update you regarding the approval status.
• Approved refunds will be issued to your original payment method within 5-7 business days.
• Exchanges for size or color are subject to stock availability. If unavailable, you may choose a refund or an alternative product.
• Shipping fees for returns are the responsibility of the customer unless the item was incorrect or defective.

4. Important Reminders

• Please ensure your return package is securely packed to prevent damage in transit.
• Returns sent without prior notification may not be processed.
• If you have any questions about your order, our team is here to help every step of the way.

5. Contact Us

For any concerns or assistance with returns or refunds, reach out to us:
info@steviannestyle.com.ph or +63 985 394 9549.
Your satisfaction is important to us—thank you for shopping with Stevianne Style Wardrobe!